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faq
Q: Are you legit?
A: We focused on repsneakers since 2016, only top quality for sale. Serving over 50K customers. And we are trusted sellers on many DISCORD and REDDIT communities, you can always trust us.
Q: What batches do you sell?
A: We sell many top batches: LJR M STOCKX H12 OG PK LW, etc. We carefully select the best batch for our customers, for example, if you choose AJ1, we will recommend LJR batch for you, if you choose YEEZY, we will recommend STOCKX batch for you, if you choose DUNK, we will recommend M batch for you, in short, we provide the best batch to make the most reasonable choice for you. Of course, if you have your own ideas, please note it when you place your order.
Q: How do I buy? How many kinds of payment methods do you have?
A: You can order directly from our website, we support credit cards, PayPal, Western Union, Zella, Wise and BTC, if you have any questions you can contact our customer service and they will assist you in placing your order.
Q: How long does the shipping time usually take?
A: We use different couriers for different countries, usually 7-12 days for North America (usually use FEDEX or UPS), 10-15 days for Europe (usually choose DHL, or the courier of the destination country), 7-10 days for Asia (usually use special courier or ARMAX or FEDEX or EMS, etc.), 7-12 days for Oceania (usually use ARMAXA or EMS, etc.), South America and Africa 10-20 days (usually using FEDEX or EMS), the arrival time depends on the density of flights from China to this country or region. We give priority to the safest route, taking into account the time efficiency.
Q: Will my package incur taxes?
A: We will make the most reasonable choice when choosing the transportation channel and declaring the value of the parcel, taking into account the customs policy of the destination, usually if there is a tax inclusive transportation channel, we will choose to include tax, if not, we will declare the value of the parcel reasonably and try to avoid tax.
Q: What should I do after my purchase?
A: You should remember your order number (#five digits) and pay attention to our discord server ?｜ljrsneakers-qc or ?｜ljrfashion-qc channel, usually we will post QC in these two channels the next day, search your order number (five digits) on our server and you can see your product QC.
Q: If I GL or RL my QC, what should I do?
A: No matter you are GL or RL, the product has been sent on the day of QC posted, this is to save shipping time, if you GL your QC, you don’t have to do anything, we default not to respond is GL, but if you RL your QC, you should create a ticket within 24 hours to tell us, we can abort the shipping within 24 hours. If it takes more than 24 hours, the shipment will be very difficult to be aborted.
Q: When will I get a tracking number?
A: Normally we will send you an email after 24 hours after you GL your QC, please set our email to whitelist to avoid email rejection. You can check your tracking number on https://www.17track.net/ and also on the official website of each courier.
Q: What if my courier is not updated?
A: Our transport process, the first step: the goods to the agency, the agency needs a day to scan, and the next day to generate the tracking number; Step 2: the agency to complete the scan, declaration, through the customs inspection, the goods to the courier company warehouse (this step is the most complicated, mainland China customs is very strict, so usually they will transport the goods to Hong Kong or Malaysia, Singapore or even Dubai, Germany, etc. , and then to the local courier company), the third step: the courier company to complete the scan, your package will be updated normally, once you get to this step, you will normally receive the package within 3-5 days.
Q: What if my package is seized by customs?
A: Normally we can guarantee 99% customs clearance, but individual customs are more strict, our plan is that if the package is seized by customs before it is updated, we will resend it, and if the package is seized in your country’s customs, then we will cover half of your loss. If you have insurance, we will resend your package no matter where it is seized or lost.
If you have any other questions, you can contact customer service and we wish you happy shopping! Thank you..
